Marlo offers customers the opportunity to purchase a 5 year protection plan. This no deductible protection plan covers against accidental damage to your furniture. As a complimentary gift and to help you better care for your new furniture, most plans come with a free complimentary kit that includes care materials for fabric, leather and wood Click below for more details.

Take advantage of our "No Use, No Lose" program that provides you with a credit of the full amount paid to purchase the Service Agreement in the event that you do not use it.

You want more terrific deals Smart Buys are fantastic opportunities to own great furniture for a fraction of its normal price. But don’t let our low prices fool you, our Smart Buys are the same furniture you see in department stores and catalog stores for a lot more money.

Smart Buys come from cancelled orders, factory overstocks, factory displays and liquidations. And because Marlo has enormous showrooms we can take advantage of these opportunities at tremendous savings to you.

Other retailers, with small stores have to turn down these tremendous bargains. Whether we can buy one truckload or ten, at these low prices Smart Buys go fast. Be a smart shopper, don’t miss out.

You want a wide selection, and you want your furniture right away. We have the Washington area’s largest selection of furniture under one roof, with showrooms that are three times as large as the average furniture store. And now we offer same day delivery six days a week. Ask for same day delivery anywhere else. When they stop laughing, come to Marlo.

You want better prices on top quality mattresses. We added Simmons and Tempur-Pedic lines to join our Serta mattresses and doubled the number of mattresses in our stores to offer unsurpassed selection in quality mattresses.

Compare quality and price, and you will find there really is no comparison. We beat anyone...guaranteed.

We never stop working to serve you better.  I am always listening and looking for your feedback. If you have any suggestions on how we can serve you better, go here to send us your ideas. Thanks for being a Marlo customer. All of us appreciate your business

All orders must be paid in full prior to scheduling a delivery. To reschedule a delivery please call 301-735-2087, Monday through Saturday, within 72 hours prior to your scheduled date.

If you miss your delivery without notifying us we can no longer guarantee the availability of your merchandise. All confirmed delivery attempts not able to be made are subject to a re-delivery fee to be paid prior to rescheduling.

Inspect your new furniture right away - Please make sure that all the pieces on your invoice are received and are the correct items.  If you see any damages, Marlo will arrange immediately for a trained technician to come to your home to repair the furniture to your complete satisfaction. We have found that in home repair by skilled furniture technicians results in the highest level of customer satisfaction. If the furniture cannot be repaired properly, the technician will make that determination and report it to our customer service department.

Policies

48 hour return policy - if you choose to return your merchandise, you must contact us within 48 hours of receiving your merchandise. All returns are subject to a restocking and pick up fee up to 20% of the purchase price.

Special orders - Any merchandise purchased as a special order, if cancelled for any reason, will be assessed a restocking fee of 50% of the original purchase price.

Refunds - All payments made by cash or check are refunded by check, mailed to the customer from the corporate office (allow 12 banking days for your check to clear).
1. Bankcard payments are refunded to your bankcard account
2. Finance refunds are credited to your finance account.

Support

Return Policy

48 hour return policy – if you choose to return your merchandise, you must contact us within 48 hours of receiving your merchandise. All returns are subject to a restocking and pick up fee up to 20% of the purchase price.

Merchandise must be returned to our warehouse in Forestville.

Accessories must be returned to the original location where they were picked up.

Marlo offers customer the opportunity to purchase a 5 year protection plan. This no deductible protection plan covers against accidental damage to your furniture. As a complimentary gift and to help you better care for your new furniture, most plans come with a free complimentary kit that include care materials for fabric, leather and wood Click below for more details.

Take advantage of our No Use, No Lose program that provides you with a credit of the full amount paid to purchase the Service Agreement in the event that you do not use it.

If Marlo fails to provide you, the buyer, with an estimated delivery date or fails to deliver the ordered household goods within 2 weeks of the estimated delivery date, you may (1) cancel the contract and receive a full refund or credit equal to your deposit, (2) modify the contract by selecting other household goods or (3) schedule a new delivery date with Marlo, Marlo is not required to allow you to exercise these rights if Marlo cannot cancel the order with the manufacturer or supplier.

Checklist

To make your delivery go as smoothly as possible, we recommend the following:

• • Have the set up area for new furniture clear of existing furniture
• • All walls and walkways in the path of the delivery must be cleared. Remove pictures, mirrors, nails, plants, tables, etc.
• • Consider how the piece will fit your home, measure the piece then measure your door openings. When going up and down stairs check the ceiling height and for any difficult turns. Remember to measure twice!!
• • In the event of inclement weather, please have your driveway and sidewalks clear of ice and snow.
• • Lay rugs, blankets or cardboard down to protect wood, tile floors or carpet.
• • If you live in an apartment or condominium, remember to reserve the service elevator.
• • Please examine your new furniture upon delivery.
• • An adult over the age of 18 should be at home to receive your new furniture

Check Status

You should inspect your new furniture right away once it is in your home. You will be asked to sign a receipt confirming that you received your furniture in good condition.

If you notice any damage, Marlo will arrange immediately for a trained technician to come to your home to repair the furniture to your complete satisfaction.

We have found that in home repair by skilled furniture technicians results in the highest level of customer satisfaction. If the furniture cannot be repaired properly, the technician will make that determination and report it to our customer service department.